Shipping is always done by DHL.

Usually it will go through a letterbox package so most people can receive it without being at home.

If the package is larger, it will also be sent with a larger package.

Have you accidentally entered the wrong shipping address and would you like to have it corrected?

This is only possible if the package has not yet left the warehouse.

If your package has already been shipped, it is unfortunately no longer possible for us to make changes to the delivery address.

PLEASE NOTE: Changes to the delivery address are NEVER possible when you have opted for a post-payment option.

As soon as your package has been shipped and has physically left the warehouse, you will receive an email containing the tracking link from DHL.

This link will redirect you to the page where you can easily track and view the status of your package.

You do not have to stay at home for the smaller packages because these packages fit through the letterbox.

If you have ordered before 5:00 PM, we always aim to ship packages the same working day.

You can also easily see this via the carrier's tracking link.

Delivery will be within 48 hours at the latest.

Do you live in the Drachten area and would you rather try on the item first or just pick up the order?

Then it is certainly possible to pick up your order, for this you can easily make an appointment with customer service to visit our warehouse and we will be happy to look at the order or possibly the item of clothing!

Should you not fit the article or is it not to your taste?

Then it is easy to return, you can register the item as a return via the website. (register return).

With this you let us know that the item is not to your liking and that you prefer to return it for an exchange or to receive a refund.

We often ask you the reason for the return, this is to guarantee the quality of the clothing and we are always open to feedback.

So if it is not to your liking, we would like to know what could be improved and we would like to listen to this!

The product can be returned within 14 days of delivery. You can return the product without giving a reason, but we ask for a reason to keep the quality of our products and service as high as possible. You can then use the return form to let us know that you are canceling the purchase. Once we have received that form, you have 14 days to return the product.

If the product has been used in such a way that it is no longer salable or if the item tag has been removed from the neck or side label, you may not be refunded the full purchase price. You are only liable for any diminished value resulting from the use of the goods. This means that you are not liable for any reduction in value that is unavoidable to establish the nature, characteristics and functioning of the goods, such as transport damage.

Are you not entirely sure that the item can be returned?

Please feel free to contact us to inquire.

There are not many requirements to return an item.

However, a return notification must always be made, this can easily be done here (link)!

It is also necessary to leave the item tag in place, this tag must still hang in the neck label so that we can see which item it concerns. If this tag has been removed, we may not accept the return.

The costs for returns are always for the buyer, with the exclusion of a return of an order that has been delivered incorrectly.

These return costs are paid by us. An incorrectly delivered item is an item that looked different on the website than you received.

Return costs are always for the customer and the costs for this can therefore be determined by yourself.

We recommend sending letterbox packages with DHL as well as larger packages, if there is no DHL point in your area. You can also return it via PostNL, DPD or possibly UPS.

When you have returned an item, we will process this within 5 working days at the latest.

If you have any questions about the status of your return, this can easily be requested via customer service.

Have you made a purchase and would you like to cancel it?

That is certainly possible, if the item has not yet left the warehouse, the cancellation can be initiated immediately, but if the package has already been shipped, you can contact us and we will explain how the cancellation will take effect. .

Does your payment or your order suddenly stop?

You can always check first if a debit has also been made of the purchase amount.

If it has not been written off, it may sometimes be that someone else has just bought the item.

This is because all items are unique and there is only one in stock everywhere.

If it has been debited, you can send a printout of your bank statement and we will check it with our credits. From here we look at what the problem is and solve it as soon as possible.

These are all payment options we offer for Vintagie.nl:

- iDeal

- Klarna (after payment option).

-Visa

- American Express

- Apple Pay

- Master

- Master Card

- PayPal

- Advance payment by proforma

- Vintage Gift Voucher

These are the payment options for all Belgian customers on Vintagie.be:

- Mister Cash

-KBC/CBC

- Apple Pay

- PayPal

- Belfius

- ING HomePay

- Advance payment by proforma

- Vintage Gift Voucher

No, creating an account is never mandatory, but it can be easy to view your previous order and for any returns.

All our products are purchased from a confidential and certified company.

The items that have been purchased are also thoroughly checked and checked by our own team.

We strive to put new items online every week, this can vary to seasonal items but also for off-season.

Usually the drop is in the middle of the week on a Wednesday around 7pm.

We ensure that both women's and men's clothing is online and this can often alternate with beautiful and unique items, but also regular items.